Refund and Returns Policy

Returns and Refund Policy

Last updated: September 2026

Hayshack Farm sells fresh farm products, raw honey, macadamia nuts and bottled water. Because these are food products, our refund policy follows food-safety rules while remaining fair to you.

1. General Policy

Food products cannot be returned once they have left our care, for health and safety reasons. If something is wrong with your order, we will make it right, see Section 2.

2. When We Will Refund or Replace

We will offer a replacement or full refund in the following circumstances:

  • Damaged on arrival, the product or packaging was damaged in transit
  • Wrong item delivered, you received a different product than the one you ordered
  • Quality issue, a confirmed problem with the product itself (leaking jar, spoiled goods)
  • Order never arrived, confirmed delivery failure on our side

3. How to Request a Refund

  1. Email us at support@hayshack.co.za within 7 days of delivery
  2. Include your order number and, where possible, a photo of the issue
  3. Describe what went wrong

We will respond within 24 hours on business days and resolve the issue as quickly as possible.

4. Refund Method

Approved refunds will be processed back to your original payment method. Processing times depend on your payment provider, typically 3 to 5 business days.

5. Contact

For any questions about this policy, contact us at:
support@hayshack.co.za